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Most helpful review

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Verified Reviewer New Reviewer

I didn't place a or dd's er

Why I recently placed an order that I know nothing about and then it was canceled and I want to know what's going on I don't even have a qlink wireless phone
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ID
#2323828 Review #2323828 is a subjective opinion of poster.
Service
Virgin Mobile Usa Phone Service
Preferred solution
Find out how this happened

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Verified Reviewer New Reviewer

Check my number, it's not working

I can not make calls from my phone, my number is 310497****. I have a lot of credit and I dont want to loose it
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ID
#2498874 Review #2498874 is a subjective opinion of poster.
Service
Virgin Mobile Usa Cell Phone Activation
Preferred solution
Deliver product or service ordered
New Reviewer

To get phone working

I switch services bought new phone because Virgin Mobile sold out to boost which really sucks cuz they're *** I need to unlock a phone I purchased through Virgin Mobile and had Virgin Mobile service on you know to get need to know to unlock phone there ok
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ID
#2351705 Review #2351705 is a subjective opinion of poster.
Location
Holland, Michigan

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Verified Reviewer New Reviewer

Did not place and or dd's er

Got a email from the company saying I canceled my rise and I didn't have one to pkace
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ID
#2323835 Review #2323835 is a subjective opinion of poster.
Product
Virgin Mobile Usa Account

I haven't received my phone nd its been since last month

I still didn't receive my phone yet
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ID
#2216305 Review #2216305 is a subjective opinion of poster.
Location
Starkville, Mississippi
New Reviewer

Cut on phone

5.0
Service not working . internet not working . i got rob have a injunction on . rappers an people that snatch my wallet

User's recommendation: Is the best company in the word.

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ID
#2185910 Review #2185910 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Virgin Mobile Usa Internet Service

Phone is not working and very helpful people

5.0
I am so happy and very grateful to all of the people who have helped me when I called with my problem they were so HELPFUL &;;;;;;;;; PATIENT with everything I asked about and they hooked me up with a new phone. .. all I can say is I wish everyone everywhere were like the people that helped me that morning... Thank you very much and God Bless all of you Robert Castorena &Bernadette Pettorino
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ID
#2168502 Review #2168502 is a subjective opinion of poster.
Service
Virgin Mobile Usa Customer Care

Top up cards

top up cards will not validate at cash registers
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ID
#2128010 Review #2128010 is a subjective opinion of poster.
Location
Warren, Ohio

Dispute for bill

I have visited Buisness center in California to activate the international calling plan .Call center agent has confirmed to me that she has activated and after a month my number got barred and got the bill of 18k.Why I didn’t get any notification.before when I exceeded more than 7-800 I get notifications to make payment then why I am not informed.
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ID
#2103495 Review #2103495 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi

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Verified Reviewer New Reviewer

Assurance wireless error when applying for Calif lifeline

1.0
Virgin Mobile USA - Assurance wireless error when applying for Calif lifeline
The problem is... While attempting to apply on assurance wireless I get past the address verification and then it stalls and eventually i get an error telling me that "California identity PRE verification is not available at this time. Try again later." Over And over. I have received 4 different canned replies from assurance wireless instructing me on how to apply online. My help inquires are obviously not being read by a human.
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ID
#1981405 Review #1981405 is a subjective opinion of poster.
Pros
  • Very little
Cons
  • Useless customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Activate phone

2.6
Got a new phone can't activate it I have no calling feature all I have is text and internet.I don't have all of my apps that were to be brought from my other phone I don't have a phone number that I can call to get a hold of you
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ID
#1909491 Review #1909491 is a subjective opinion of poster.
Preferred solution
Fix my phone give me my calling time and my apps
New Reviewer

Activate phone

Called the number that was listed and it wasn't in service.
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ID
#1894967 Review #1894967 is a subjective opinion of poster.
Loss
$75
Preferred solution
Just activate phone

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Verified Reviewer New Reviewer

Problems with my cell phone

I tried calling the 888-322-**** number but could not connect with a live person, and all of the messages were automated and did not apply to my problem.
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ID
#1861982 Review #1861982 is a subjective opinion of poster.
Location
Beverly Hills, California
Preferred solution
tell me how to fix the problem!!

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Verified Reviewer New Reviewer

Total dissatisfaction

1.0
sent in a complaint, received no answer, and then asked if I was satisfied with the response... PISSED CONSUMER!

User's recommendation: don't bother contacting customer service unless you have a newer phone.

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ID
#1861973 Review #1861973 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Because my service sucked

1.0
So I called Virgin Mobile at about 5:30 tonight I sat on hold for 57 minutes now that isn't ridiculous I don't know what is that is just unnecessary then I asked them for my account number and they only give me 8 numbers out of night so now for all that calling and all that waiting I did today I still have call back tomorrow to get the same account number that I called today for now that is ridiculous the representative the lady couldn't even understand me she didn't know what she was doing I would think that's that these phone companies would make sure that somebody knows English before they hire them

User's recommendation: Definitely be more prompts on answering calls and how about hiring somebody that's that's American can you do that.

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1 comment
#1842943

Virgin mobile is behind assurance wireless, not only are they shady because they breach contracts but you never receive the product or service. Why are you in the business if you have no intention of honoring your commitment?

Keep promising phones are on there way and string you along. NO PHONE OR NUMBER. This is a scam and out aright an injustice to the American people that take you at your word. My pin is ******, name: Tanya Evans, 322 E.

Broadway, Unit B318, Salt Lake City, Ut 84111. Send my phone now,

Reply
0 0
ID
#1827882 Review #1827882 is a subjective opinion of poster.
Cons
  • Useless customer service
  • Crappy website
  • Extremely long wait times with lies
Preferred solution
I want my account number and I want it immediately I will not settle no damn phone for 55 minutes again or I am calling the main office on Virgin Mobile
New Reviewer

Cant top up

Debit payment service was down, I bought a top up card and would not work online. You got it it by me calling c.s. thanks
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ID
#1809115 Review #1809115 is a subjective opinion of poster.
Location
Miamisburg, Ohio

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