Virgin Mobile USA Reviews and Complaints
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Customers don't like
- Customer service
- Refurbished replacement
- Pretending to be supervisors
Customers like
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I am very unhappy with this service. I tried to get a replacement phone because my current phone isn't working and they told me that I wasnt eligible for another phone until a year from now but my boyfriend has received multiple phones in the last 2 months. I tried to...
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Company wrote 0 public responses to the review from Feb 02, 2017.
Product
This has got to be the worst Wifi/Internet service there is. There is no longer any 4G (Wifi MAX). The 3G is slower than dial-up. Much of the time you have no Internet service at all. Customer service is useless, in India, somewhere. Please take my advice. Don't buy...
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Company wrote 0 public responses to the review from Nov 16, 2016.
I've been a Virgin Mobile customer for several years without problem. Last week my wife and I each (separately) purchased an iPhone 5s. At no point were we told that they were shipped with no signature required, and we certainly never authorized it. Our tracking...
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Company wrote 0 public responses to the review from Oct 01, 2016.
this company and its affiliates are ridiculous they have taken money out of my accounts suspended my accounts and cost me many of hours on the phone someone elses of course because they shut mine off customer service barley speaks english everytime i call how about...
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Company wrote 0 public responses to the review from Sep 08, 2016.
I recently found that I was locked out of my Virgin Mobile ONLINE cell phone account # 707-xxx-xxxx that I have had used since Oct 2007. I contacted VM only to find that the online website only now accepts a 6 digit pin and I have always had a 7 digit Pin number which...
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Company wrote 0 public responses to the review from Sep 07, 2016.
This has just been the worst experience. I would rather pay twice the money and switch to another carrier just for better customer service. I asked for a simple request. I just wanted a refund due to I am switching carriers. That turned into why needed it? What carrier...
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Company wrote 0 public responses to the review from Sep 03, 2016.
I switched to VM after being with Verizon for years. 5 years ago, data cost ridiculous amounta of money; we were paying over $200 a month for phones which is why we switched. I loved how we could get 2 services for less $90 back then when we switched. We waited until...
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Company wrote 0 public responses to the review from Aug 28, 2016.
Been waiting for the phone or anything from Assurance Wireless for almost 4 weeks. Representatives are lying SOBs blaming it all on LifeLine California govt program. I called them and they didn't receive any requests from these *** bags. Its not possible to get to talk...
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Company wrote 0 private or public responses to the review from Jul 08, 2016.
I didn't like
- Customer service
- Pretending to be supervisors
- Straight lies
I bought a s7 Galaxy from Virgin Mobile USA.Had problems with the phone getting Extremely HOT where I had to put it down.Also all apps would foreclose.I wrote them and they told me what to try which I did but didn't help.So they advised me some other techqnics which I...
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Company wrote 0 private or public responses to the review from Jun 30, 2016.
I didn't like
- Refurbished replacement
- Getting a defective phone
- Wanting to pay return ship for bad phone
Similar to Virgin Mobile USA
My cell phone stopped working completely. I called assurance c service and they told me the new phone would arrive 3-5 business days. So I called on the third day and the rep told me it would take 10-15 days for the replacement phone to arrive. OK I am (retired). I...
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Company wrote 0 public responses to the review from Jun 15, 2016.
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