Most helpful review

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Verified Reviewer New Reviewer

Can not get into my account

2.3
Update by user Jun 16, 2022

Nothing

Update by user Jun 16, 2022

They did nothing to help

Original review posted by user Jun 16, 2022
I have my number and password can not log. I can not get into my account.and trying to get help is impossible. Everything is shutdown
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ID
#3677967 Review #3677967 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

318250****

Just had the phone for a long time and was trying to get it reconnected but I found a couple problems it's like Virgin Mobile don't exist no more but I still want to use the phone can you please help me

User's recommendation: Yeah I recommend people just got to figure out how to get my phone back working.

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#3621395 Review #3621395 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Good quality phone
Cons
  • Phone shut off without notice

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Verified Reviewer New Reviewer

Check my number, it's not working

I can not make calls from my phone, my number is 310497****. I have a lot of credit and I dont want to loose it
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ID
#2498874 Review #2498874 is a subjective opinion of poster.
Service
Virgin Mobile Usa Cell Phone Activation
Preferred solution
Deliver product or service ordered
New Reviewer

To get phone working

I switch services bought new phone because Virgin Mobile sold out to boost which really sucks cuz they're *** I need to unlock a phone I purchased through Virgin Mobile and had Virgin Mobile service on you know to get need to know to unlock phone there ok
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#2351705 Review #2351705 is a subjective opinion of poster.
Location
Holland, Michigan

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Verified Reviewer New Reviewer

Did not place and or dd's er

Got a email from the company saying I canceled my rise and I didn't have one to pkace
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#2323835 Review #2323835 is a subjective opinion of poster.
Product
Virgin Mobile Usa Account

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Verified Reviewer New Reviewer

I didn't place a or dd's er

Why I recently placed an order that I know nothing about and then it was canceled and I want to know what's going on I don't even have a qlink wireless phone
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#2323828 Review #2323828 is a subjective opinion of poster.
Service
Virgin Mobile Usa Phone Service
Preferred solution
Find out how this happened

I haven't received my phone nd its been since last month

I still didn't receive my phone yet
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#2216305 Review #2216305 is a subjective opinion of poster.
Location
Starkville, Mississippi
New Reviewer

Cut on phone

5.0
Service not working . internet not working . i got rob have a injunction on . rappers an people that snatch my wallet

User's recommendation: Is the best company in the word.

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#2185910 Review #2185910 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Virgin Mobile Usa Internet Service

Phone is not working and very helpful people

5.0
I am so happy and very grateful to all of the people who have helped me when I called with my problem they were so HELPFUL &;;;;;;;;; PATIENT with everything I asked about and they hooked me up with a new phone. .. all I can say is I wish everyone everywhere were like the people that helped me that morning... Thank you very much and God Bless all of you Robert Castorena &Bernadette Pettorino
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#2168502 Review #2168502 is a subjective opinion of poster.
Location
Georgia, United States
Service
Virgin Mobile Usa Customer Care

Top up cards

top up cards will not validate at cash registers
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#2128010 Review #2128010 is a subjective opinion of poster.
Location
Warren, Ohio

Dispute for bill

I have visited Buisness center in California to activate the international calling plan .Call center agent has confirmed to me that she has activated and after a month my number got barred and got the bill of 18k.Why I didn’t get any notification.before when I exceeded more than 7-800 I get notifications to make payment then why I am not informed.
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#2103495 Review #2103495 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi

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Verified Reviewer New Reviewer

Assurance wireless error when applying for Calif lifeline

1.0
Virgin Mobile USA - Assurance wireless error when applying for Calif lifeline
The problem is... While attempting to apply on assurance wireless I get past the address verification and then it stalls and eventually i get an error telling me that "California identity PRE verification is not available at this time. Try again later." Over And over. I have received 4 different canned replies from assurance wireless instructing me on how to apply online. My help inquires are obviously not being read by a human.
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#1981405 Review #1981405 is a subjective opinion of poster.
Pros
  • Very little
Cons
  • Useless customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Activate phone

2.6
Got a new phone can't activate it I have no calling feature all I have is text and internet.I don't have all of my apps that were to be brought from my other phone I don't have a phone number that I can call to get a hold of you
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ID
#1909491 Review #1909491 is a subjective opinion of poster.
Preferred solution
Fix my phone give me my calling time and my apps

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Verified Reviewer New Reviewer

Activate phone

Called the number that was listed and it wasn't in service.
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#1894967 Review #1894967 is a subjective opinion of poster.
Loss
$75
Preferred solution
Just activate phone

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Verified Reviewer New Reviewer

Problems with my cell phone

I tried calling the 888-322-**** number but could not connect with a live person, and all of the messages were automated and did not apply to my problem.
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#1861982 Review #1861982 is a subjective opinion of poster.
Location
Beverly Hills, California
Preferred solution
tell me how to fix the problem!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Total dissatisfaction

1.0
sent in a complaint, received no answer, and then asked if I was satisfied with the response... PISSED CONSUMER!

User's recommendation: don't bother contacting customer service unless you have a newer phone.

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#1861973 Review #1861973 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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