Virgin Mobile USA
Reviews and Complaints
Virgin Mobile USA Reviews
- Mom being cheated
No service: Day 6
Service Disabled: Kansas City
Day 6...Service Disabled 4/16/19 received email from Sprint escalation team. Concerned about my emails and chat posts.
Advised carrier how I have no service and was told no refund available. 4/17/19 emailed VMU Care & put post on Virgin Mobile Community page received no response & no update. 4/18/19 Sent private message to chat agent on Facebook. Still an outage in my area & engineers are working on fixing issue.
Carrier apologized for the issue. Escalation Team never responded to my email.
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Not had service
Ready to go to Civil Court (not for money). The Principle
- Useless customer service
DAealing with people that do not know how to do their jobs
Virginmobile canceled my service & plan without prior notice
- Being mislead and wasting my time
CRAP technical service
Insurance not added to my account
WORST CUSTOMER SERVICE
- Rip off
- No help
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