I've had a Virgin Mobile account for almost two years. It's not used much but it's been used each month. It's a pay-as-you-go deal, $20/mo for however much data it was (not much, can't recall.) Not much. Light usage. It's set to recharge each month and has until this month. When I tried to log on to the account to find out why I couldn't log on because it said the account was inactive.
I contacted customer service - all thru email:
They said the account hadn't been used in 12 months. "Not true" I told them. Another person then wrote back and said the account hadn't been used since April and they couldn't reactivate but could set up a new account. "Not true - it was used for certain just a couple weeks ago on 8/20 and likely since." Third person says he can see it was inactivated on 9/11/13 but can't tell me why.
Can't explain why???
Unbelievable. Four CS reps, Three stories. And no answer.
I told them I wasn't interested in paying them every month again if they're going to drop my service without warning and without reason. I also told them that since they charged me on the 16th of the previous month for a month's access, I was due a partial refund. (It might be petty for a few bucks, but it's the principle of the thing.)
I noticed the plan I was paying for is no longer available on their site. Did they change the plans and then drop everyone who was on an outdated plan?
Will not be going back.
Monetary Loss: $10.