Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I switched to VM after being with Verizon for years. 5 years ago, data cost ridiculous amounta of money; we were paying over $200 a month for phones which is why we switched. I loved how we could get 2 services for less $90 back then when we switched. We waited until phones were on sale or especially on Black Friday, we could always get a good deal on the actual phone. Over the years, their monthly pricing changed and lowered as other providers did the same, which encouraged us to stay. As our kids got older, we got the VM service as well. We were completely happy and referred everyone we knew. However, everything changed when we both bought the HTC 810. Weekly, your phone, would stop working and you wouldn't know it until you tried to make a call. I called and emailed so many times AND they did nothing but eventually make me pay $25 for a replacement last December which I knew wouldn't help at all BUT I played along. How many times and people does it take complaining about a certain phone, does it take to correct it? I missed calls from my kids schools and don't even get me started on the sheer amount of calls I missed from work.

I became a VIP because you can get discounts but did I ever? Nope. So I bit the bullet and bought a new LG stylo 2 in July. I hated that I had to pay for something that was their fault however I did it because I have to have a working phone. Well fast forward almost 3 weeks and I notice my brand new phone doesnt take pictures. I can take pictures on the front camera which I had been doing but the first day of school comes and my camera is just a blurry screen for 3 sec and then says "unfortunately camera has stopped working." If I'm lucky, I'll get a scrolling vertical color pattern but still no pictures. I knew not to contact VM, so I contacted Best Buy who I purchased it from BUT they have a 14 day return policy. The told me to contact VM.

The day I emailed VM, it had not even been 30 days since purchase. They went back and forth with me for a few days. Then they asked for my receipt from Best Buy giving me the false sense that they were actually going to take care of their own faulty phone for once. BUT no, AGAIN. They told me that I had to pay $25 to replace the phone because I didn't purchase insurance. It was a brand new VM phone not even 30 days old but I have to pay more money to get an actual working phone. BEWARE. By far THE worst customer service EVER. You truly do get what you pay for.

This person wrote the review because of bad quality of lg electronics g stylo 2 cell phone from Virgin Mobile USA and attached a photo. Reviewer claimed that he or she wants Virgin Mobile USA to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Virgin Mobile USA for you to read. This information may help you with your purchase decision.

Had an Experience with Virgin Mobile USA?

Write a review


Terms of Service
Post Comment

You May Also Like

ACN has the worst customer service I've ever experienced in my life. They are rude and asssume customers lying. It's a scam for internet and will never ever use acn again Acn "I contacted them and I not only was spoken to nicely, the associate accused me of lying. I was told when I got the service it wasn't on a contract..." Read more Asurion - Unauthorized charges to my account Asurion "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..." Read more 5linx - Please Do Your OWN Research Before Making Comments! 5linx "I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..." Read more Ooredoo - Slow 4G Internet Speed Ooredoo "I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more..." Read more Flipkey - Camp Nepo, Ocala Fl. is Not lakefront, and IS FILTHY Flipkey "This cabin is advertised on flipkey, homeaway, and several others. The listing is SO deceptive it is appalling. The Cabin is NOT on the lake, but the view is of..." Read more Converse has no quality Converse "Quality of Converses shoes is getting worse and not any better. I see people from all over the world complaining about converse shoes falling apart in couple of months. Yjis..." Read more Vitalchek - I recived a cancellation when I check my ordr Vitalchek "NO EXPLANATION, NO REFUND OF $45.00 NO NOTHING!! WHAT KIND OF ORGANIZATION IS THIS? I FILLED OUT ALL THE INFORMATION THEY REQUESTED AND THEY JUST CANCEL MY ORDER??? HOW DO..." Read more 3teewolf - Rip-off, do NOT buy 3teewolf "I placed an order for poster, and when I received it the quality is complete rubbish. It basically looks like someone's copied a thumbnail of the original illustration, opened it..." Read more